Eye Doctor Near MeNew JerseyHudson CountyJersey CityJournal SquareBergen Avenue
910 Bergen Ave, Jersey City, NJ 07306, USA
Natalia and the staff at this place were very good to me. I didn't have to make any appt. they were very nice and quickly. The bets thing I don’t have to wait so long. Thank you so much.
Bergen Eye Care Clinic, also known as Optical Palace, located at 910 Bergen Ave, Jersey City, NJ 07306, provides eye care services. You can contact them at (201) 610-0822 or +1 201-610-0822.
As an "Eye Doctor Near Me" option, Bergen Eye Care Clinic has received highly mixed reviews from customers. While some have reported positive experiences with the staff, particularly Natalia, and appreciated the quick service without appointments, many others have expressed significant concerns.
Numerous customers have reported extremely long wait times, often exceeding two hours, and a lack of adherence to appointment schedules. They have described a first-come, first-served system that disregards appointment times.
There are also serious concerns regarding prescription accuracy, with reports of incorrect prescriptions leading to severe headaches. Customers have also accused the clinic of providing misleading information about insurance coverage, claiming they were told their insurance was in-network when it was not, resulting in unexpected copayments.
Furthermore, customers have complained about the clinic's cleanliness and overall ambience, describing it as unsanitary. There are also reports of the clinic refusing to provide eye test results when no prescription is issued.
Overall, while some customers have had positive experiences, the clinic has received numerous negative reviews regarding wait times, prescription accuracy, insurance billing, and cleanliness. Potential patients should be aware of these reported issues before seeking care at Bergen Eye Care Clinic.
910 Bergen Ave, Jersey City, NJ 07306, USA
Get directionsNatalia and the staff at this place were very good to me. I didn't have to make any appt. they were very nice and quickly. The bets thing I don’t have to wait so long. Thank you so much.
Dec 11, 2024 · mayelin jorgeThis place is also called as Optical Palace. If there is an option to give negative rating, I would've given -10. This place is really bad. Poorly managed. (1) Forever waitline: There is no concept of appointments, whoever comes first will go first. The typical wait time is at least 2 hours. If you go out during this wait time, other people will be treated first. What's the point of having a waiting line. (2) Incorrect prescription: They goofed up the prescriptions. The eye had nearsightedness, whereas the prescription was for farsightedness. I got severe headache when I used the glasses (3) Blatant lie about Insurance: When we visited, the receptionist said we do accept your insurance as in-network. So we got our eye check up and glasses done. When we came to pick the glasses, they said you have to pay copay for our check ups and the glasses whereas my insurance says that annual check up and one pair of glasses are free per year (zero copay). When I challenged the reps, they said they are out of network. No one told this at the time of eye check up when they asked for insurance. When challenged, they said they told us that they were out of network. Blatant lie. (4) Ambience: Apart from the doctor's cabin, the entire place stinked. No cleanliness whatsoever (5) No test results given: My kid got the eye check up done and wasn't prescribed anything. When I asked the place for eye test results, they said they don't give if the doctor hasn't prescribed anything. Outright lie. Stay away from this place.
Jan 06, 2025 · Nisha Kabju BhargavaVery helpful. They were very patient with me while I was learning how to put contacts on. I really appreciate it.
Nov 07, 2024 · Marsil AymanThey are very help ful , i appreciate them for everything , the doctor &workers are very respectful & have great consumer’s services
Jan 05, 2023 · Darricka ElliottGreat service, Amazing staff. They're friendly and on point. I can't ask for anything else, and they take walk ins.
Aug 11, 2019 · Anibal Mesa
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